Privacy & Terms

The following conditions outline the rights, duties, and obligations of both the Remover (referred to as 'we', 'us', or 'our') and the Customer (referred to as 'you' or 'your'). Any alterations to these terms and conditions require prior written agreement from both the Remover and the Customer. It is imperative that you review them attentively.

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Quotation

1.0 Our quotation represents an all-inclusive price, encompassing fixed rates and hourly charges where applicable.

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Amendments

2.0 We retain the right to adjust the price stated in the quotation to accommodate unforeseen circumstances not considered during the initial quotation process, provided such changes are communicated to us in writing. These factors may include, but are not limited to:

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(a) Work not initiated within three months of the quoted date, prompting a revised quotation reflecting any net cost increases.

(b) Increased expenses due to currency fluctuations, alterations in taxation, freight charges, or escalated road fuel prices.

(c) Unforeseen requests for collecting or delivering goods above ground or on the first floor, not disclosed during the quotation phase.

(d) Provision of additional services.

(e) Work conducted outside standard working hours (8:00 am to 6:00 pm) at your request post-quotation.

(f) Additional services requested beyond the scope of the original quotation, such as moving and/or storing extra items.

(g) Inaccessibility or inadequacy of access to collection or delivery points for our vehicles, potentially necessitating the hire of a smaller vehicle at your expense.

(h) Incurred parking fees, penalties, tolls, or congestion charges unless attributable to our negligence.

(i) Delays or uncontrollable events extending the time or resources required to complete the work.

(j) Inability to access your new property before 2 pm on the delivery day, resulting in additional charges.

(k) Acknowledgment of responsibility for reasonable charges stemming from the aforementioned circumstances.

 

2.1 Our quotation does not establish a contract; rather, there is no contractual agreement until you accept our quotation and instruct us to proceed. The subsequent contract will be governed by these Terms and Conditions.

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2.2 Should adjustments to the price be necessary, we will furnish you with an updated quotation promptly.

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2.3 If you opt not to proceed with the revised price, you reserve the right to cancel within 14 days. Any payments made will be refunded, except in cases where work has commenced at your written approval before the cancellation period ends. Cancellation notices must be submitted in writing to the Director, with the date of cancellation deemed as the postmark date or the date of dispatch for electronic communications (e.g., email).

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Additional Work

3.0 Unless specifically agreed upon in writing, the following services are not included in the quotation:

(a) Disassembly or assembly of furniture, including garden structures.

(b) Disconnecting, reconnecting, dismantling, or reassembling appliances, fixtures, or equipment.

(c) Removal of fitted floor coverings.

(d) Handling items deemed unsafe or impractical to move by our staff.

(e) Arrangements for such services should be made separately.

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Your Responsibilities

4.0 You are required to:

(a) Declare in writing the value of goods being removed, unless opting for our standard liability of £50 per item as outlined in Clause 10.0.

(b) Obtain all necessary permissions, consents, licenses, or permits for the removal.

(c) Be present or appoint an authorized representative during the collection and delivery process.

(d) Prepare appliances and electronic equipment for removal.

(e) Disconnect household/garden appliances and ensure they are clean and dry.

(f) Take reasonable precautions to prevent unauthorized removal of goods.

(g) Provide adequate protection for unattended goods.

(h) Ensure all packing is completed before the move commences, or additional charges may apply.

(i) Empty, defrost, and clean refrigerators and freezing equipment.

(j) Ensure fragile items are suitably protected for transportation.

(k) Additionally, you must provide contact details throughout the removal process, including transit and storage.

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4.1 We disclaim liability for any loss, damage, cost, or additional expenses arising from your failure to fulfill these obligations, except in cases of our negligence or breach of contract.

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Ownership of Goods

5.0 You confirm that the goods being removed are either your property or you have authorization from the owner to enter into this contract for their removal and storage.

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5.1 You agree to indemnify us against any claims resulting from breaches of Clause 5.

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Excluded Goods

6.0 Unless agreed upon in writing by a director, the following items are excluded from the contract and will not be removed or stored:

(a) Prohibited, stolen, or hazardous goods.

(b) Valuable items such as jewelry, money, or collections.

(c) Goods likely to cause infestation or contamination.

(d) Perishable items or those requiring specific environmental conditions.

(e) Animals, plants, or living organisms.

(f) Dirty, unhygienic, or hazardous goods.

(g) Goods requiring special permits for movement.

(h) If such goods are submitted without our knowledge, we may arrange for their collection or disposal at your expense.

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Bookings

7.0 Provisional moving dates may be accepted but do not constitute a confirmed booking.

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7.1 Confirmed bookings are subject to availability and secured with a non-refundable deposit.

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7.2 If the confirmed date changes, an additional deposit may be required.

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7.3 For hourly rate removals, an upfront non-refundable payment is required for the initial hours, with the balance payable on the removal day.

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7.4 Storage bookings require payment of the first four weeks in advance.

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Postponement and Cancellation

8.0 If you postpone or cancel this agreement, fees may apply depending on the notice given.

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8.1 Fees are determined based on the timing of the cancellation relative to the booked move date.

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8.2 We reserve the right to charge these fees to cover incurred losses.

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8.3 Failure to exchange keys or gain access to properties may result in additional charges and storage fees.

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Payment

9.0 Charges must be paid in advance, and we may withhold services until payment is received.

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9.1 Full advance payment may be required for some national and international removals.

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9.2 Withholding payment is not permitted, and overdue amounts may incur interest charges.

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9.3 Any changes to payment terms must be agreed upon in writing in advance.

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Our Liability for Loss or Damage

10.0 Our liability for negligence or breach of contract is limited to the declared value of goods or £100,000, whichever is less.

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10.1 We do not provide 'new for old' replacement for lost or damaged goods.

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10.2 Liability is limited if damage results from instructions contrary to our advice.

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10.3 Notification of damage must be made within seven days.

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10.4 Damaged items become our property upon payment or replacement.

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10.5 Extended liability cover may be offered at an additional charge.

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10.6 Damage to flat pack furniture is not covered unless caused by our negligence.

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10.7 Damage to soft furnishings is not covered unless protective coverings are provided.

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Damage to Premises/Property

11.0 We limit liability for damage to premises or property caused by our negligence.

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11.1 Damage must be reported within seven days.

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Excluded Risks

12.0 Various exclusions apply, including loss or damage to certain types of items.

 

Delays in Transit.

13.0 Arrival and departure times are estimates, and we are not liable for delays beyond our control.

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13.1 Failure to complete the work due to unforeseen circumstances does not absolve you of payment obligations.

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Claims and Complaints

14.0 Claims and complaints must be submitted in writing within seven days of the removal.

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14.1 We endeavor to resolve complaints quickly and fairly.

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14.2 If unresolved, complaints may be referred to a dispute resolution service.

 

Sub-Contracting

15.0 We reserve the right to sub-contract services, but your rights under these terms remain unaffected.

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Route and Method

16.0 We select the route and method for transportation and may alter them at our discretion.

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Right to Hold Goods (Lien)

17.0 We reserve the right to hold goods until all outstanding charges are settled.

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Change of Destination

18.0 If the final destination changes, charges may be adjusted accordingly.

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Storage

19.0 Storage fees must be paid in advance, and notice of termination must be given in writing.

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Applicable Law

20.0 This agreement is governed by the laws of England and Wales.

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20.1 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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20.2 Severability: If any provision of these terms and conditions is found to be invalid, the remaining provisions remain in effect.

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20.3 Assignment: You may not assign your rights and obligations under this agreement without our prior written consent.

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20.4 Third Parties: This agreement does not confer any rights on third parties.

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20.5 Entire Agreement: These terms and conditions constitute the entire agreement between us and supersede any prior agreements or arrangements.

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Acceptance of Quotation

21.0 Acceptance of our quotation signifies your understanding and agreement to these terms and conditions.

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21.1 Any amendments to this agreement must be agreed upon in writing by both parties.

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Should you have any queries regarding these terms and conditions, please do not hesitate to contact us.